This page explains how to delete your MyNexusBiz data. Meta and other
platforms require us to publish these instructions at a stable URL.
Option 1 — Disconnect a single social account
If you only want us to stop having access to one social account:
- Log in to MyNexusBiz
- Go to Connected Accounts in the sidebar
- Click the delete icon next to the account
The stored access token is deleted from our database immediately. Any posts already published
stay on the platform — you control those from the platform itself.
Option 2 — Remove our app from Facebook
You can also revoke access from Facebook's side:
- Facebook → Settings & Privacy → Settings
- Apps and Websites
- Find MyNexusBiz and choose Remove
This immediately invalidates the token we hold. To have the stored record deleted as well,
follow Option 3 or email us.
Option 3 — Delete your entire account
Email support@mynexusbiz.com from the address on
your account, with the subject line Delete my account.
We confirm within 3 business days and complete the deletion within 30 days.
What gets deleted
- Your account record — name, email, password hash, company, phone
- All connected social account records and their encrypted access tokens
- Your content calendar, saved content, and publish history
- Media you uploaded to our servers
- Your order history
What does not get deleted
- Posts already published — these live on the social platform, not with us.
Delete them from the platform.
- Records we must keep by law — for example, transaction records needed for
tax or accounting. These are kept only as long as legally required and are not used for
anything else.
- Server logs — these age out automatically within about 30 days.
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