Refund Policy

1. Try before you pay

Every new account gets a 14-day free trial with AI credits included, and no card is required to start. We encourage you to use the trial properly — connect an account, generate content, publish a real post — so you know the service fits before you pay for it.

2. Subscription refunds

Within 14 days of your first payment

If the service is not right for you, email us within 14 days of your first subscription payment and we will refund it in full. You do not need to give a reason.

After 14 days

We do not refund the current period once 14 days have passed, but you can cancel at any time. Cancelling stops the next charge and you keep access until the end of the period you already paid for.

Renewals

If a renewal charges you unexpectedly and you have not used the service in that new period, contact us within 7 days of the charge and we will refund it.

3. Custom ad orders

Custom ad creative is made to order, so the rules are different:

Stage	Refund
Before we start work	Full refund
Work in progress	Partial refund based on work completed, agreed with you
Delivered	No refund, but we will revise the work until it matches the brief you gave
We could not deliver	Full refund

4. AI credits

Credits consumed by completed AI requests are not refundable, since the cost is incurred when the request runs. If a request fails through a fault on our side, tell us and we will restore the credit.

5. When we cannot refund

• Accounts terminated for breaching our Terms of Service
• Credits already consumed by successful requests
• Loss caused by a third-party platform changing or restricting its API — we will help you find an alternative, but we cannot refund a period you have used
• Results you were unhappy with where you did not contact us to put them right

6. How to request a refund

7. Chargebacks

Please contact us before raising a chargeback with your bank. A chargeback freezes the account while it is investigated, and it is almost always faster to sort the problem out directly.

8. If you are a consumer in the European Union

EU consumer law gives you a 14-day right of withdrawal on distance contracts, including digital services. You can cancel within 14 days of subscribing and receive a refund, without needing to give a reason.

There is one exception you should understand before you subscribe. If you ask us to start the service immediately — which is what happens when you begin using your credits — you are giving express consent to begin performance during the withdrawal period, and you acknowledge that you lose the right of withdrawal once the service has been fully performed. In practice, if you have used credits during those 14 days, we deduct their value from the refund rather than refusing the refund outright.

This right applies to consumers. It does not apply where you subscribe as a business.

You can also use the European Commission's Online Dispute Resolution platform if we cannot resolve a complaint between us.

9. Contact